Week 4: Employee Recruitment and Selection

During the interviewing process, it is important to make sure to follow all of the guidelines and regulations that are a part of the company. Hiring someone whose attractiveness matches the target market is also important. The appearance of employees is just another way of telling the consumers what is expected of a customer. "Exceptional hospitality management company keaders are often quoted as saying that 'our people are our greatest asset'" (Hayes, David K. Human Resources Management in the Hospitality Industry, 1st edition. Pg. 100). The type of customer businesses want to attract are what they should look for in the employees they hire. When interviewing or recruiting, it is crucial to make sure the person that is applying and wants the jobs fits under the criteria of an eligible candidate. He or she should represent the aesthetic of the company. When a customer walks into the building and see someone they can't identify with it could hurt the business. "Employee recruitment and selection efforts are so crucial to the long-term success of every hospitality business and to all of the hospitality managers who direct their operation's recruitment and selection process." (Hayes, David K. Human Resources Management in the Hospitality Industry, 1st edition. Pg. 100). Companies who make it an effort to recruit the right people who actually have a passion for their job and is dedicated shows in the workplace. Keeping a hearty reputation in the hospitality industry is the most important. "Most successful hospitality industry leaders will also state that they have little personal interest in the making their companies the biggest or even the most profitable. They know that if they focus on providing outstanding guest service, growth, and profits are the inevitable result." (Hayes, David K. Human Resources Management in the Hospitality Industry, 1st edition. Pg. 100)