Worst:
My sister and I needed to pick up some household items so we decided on Wal-Mart. It was around Christmas time so they were heavy on the security. We spent about 30 minutes shopping in the home department and couldn't find any assistance, as usual. After we gathered everything we went there for we stood in line for checkout. We purchased a new trashcan, trash bags, kitchen essentials, and also bathroom supplies. Reckon it was the Christmas season and everyone is shopping at once. So, after we checked out we made our way towards the exit where security is checking everyone's receipts and bags. Once it's our turn for the security man to scan over our receipt he brings to our attention that the trashcan is not on the receipt. We try to explain to him that we paid for it and there's no way for us to steal a trashcan that is bigger than the shopping cart. The security starts to get loud with us and is accusing us of stealing and that if we don't want the consequences to go pay for it or deal with him. We go back to the register that we purchased our items at and told the cashier that the security guard said we didn't pay for the trash can and it's not on the receipt. The lady working checkout scanned the item then told us that we should have been better customers and to put all of our items on the conveyor belt. My sister and I looked at each other and couldn't believe what she said. Being the person I am I told her, "Being the employee at Wal-Mart, you should do a better job at making sure you scan all of the customers items before they leave." We took our receipt and walked away, I know all very dramatic but true.
Best:
One of my best customer service experiences happened about 2 months ago when I needed some new boots and a friend referred a clothing and shoe website to me. I checked out the website and it seemed pretty legit and they had great comapny reviews. So I then ordered a pair of boots and a pair of jeans from the online site called, Cicihot.com. The standard shipping for your purchase is 3-7 days and when I finally received the package, the box along with shoes were damaged. Not only was I upset with the way I received my product but it took my shoes a whole week to come, and they were delivered to me damaged and not up to my standards nor any other paying customers. Immediately after I received my shoes the way they were, I emailed the company the same day to let them know that when I received the package it came to me ruined and in worst possible shape ever. Only one of the shoes were damaged but I have two feet so I had to send them back, but my jeans were perfectly fine so I kept them. Two days after I emailed the company they sent me a, "I'm sorry for the inconvenience", email and the company offered to send me a new pair of the same shoes free of charge and a 25% off coupon code for my next online purchase. After the company sent the new package they sent me an email again stating how they appreciate my service as a customer and sorry for the inconvenience once again. Ever since the company took care of the mishap extremely well and gave me a refund, I continue to shop through their website and luckily I haven't had another damaged package or product.
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