Week 2 Case Study: Human Resources Management

As a hotel general manager, I would not agree with the housekeeping supervisor, Tara Roach. There are certain steps that need to take place before an employee can take off a day of work which is understandable. In the passage, it shows that Donna Moreau is a hard working employee with a perfect attendance, and she as well took the proper steps in order to request a day off. As a great supervisor, Tara, should have recognized that Donna deserved the one day she requested off for her daughters graduation. "The extent of compliance has a significant impact on how affected managers make personnel-related decisions and on whether significant time and financial resources must be committed to issues that could have been avoided if labor laws were followed." (Hayes, D. and Ninemeier, J. (2008). Human Resources Management in the Hospitality Industry. Pg. 9). Keeping a good reputation is the hospitality industry is very important but making irrational decisions as a supervisor and firing Donna was not the right call. Tara is only the housekeeping supervisor, which is Donna's department, but she doesn't hold the authority or HR position to make the terminating decision on her own. "Hospitality managers responsible for HR activates at either the unit or company level must understand the importance of employment law to their daily activities and decision making."(Hayes, David K. Human Resources Management in the Hospitality Industry. Pg. 28.) As a general manager you are suppose to oversee the the departments and the employees below you and make sure things flow correctly. The general manager needs to be more aware of certain situations so mishaps and misjudgement calls don't happen again. "Hospitality managers responsible for HR management must fully understand that the wrong HR decision can subject their companies (and themselves!) to significant legal liability. Multimillion-dollar jury awards levied to penalize those companies found to be guilty of improper employment practices are common in the United States." (Hayes, David K. Human Resources Management in the Hospitality Industry. Pg. 28.)